Privacy Policy

Last updated: June 18, 2026

1. Information We Collect

When you contact REB Human Services through our website forms, phone, or email, we collect information you provide directly: first and last name, email address, phone/mobile number, state of residence, the service you are interested in, and your message. We may also collect technical information such as your IP address and browser type for security and fraud prevention.

2. How We Use Your Information

• To respond to your inquiries and schedule consultations or evaluations.
• To send you appointment reminders, service updates, and case-related communications.
• To send SMS/text messages where you have explicitly consented.
• To comply with legal, regulatory, and professional obligations (HIPAA, state licensure).

3. How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards. All clinical documentation is handled within HIPAA-compliant systems. Our public website forms transmit data over encrypted connections (TLS). We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS / Text Messaging

REB Human Services uses SMS to send operational messages such as appointment reminders, service updates, case-related messages, intake and consent reminders, invoice notices, and payment confirmations. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or Reply HELP for help. Consent to receive SMS messages is OPTIONAL and is NOT a condition of receiving any service from REB Human Services.

• Reply STOP at any time to unsubscribe from SMS messages (Reply STOP to opt out).
• Reply HELP for assistance (Reply HELP for help).
• Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for.

5. Sharing of Information

We share information only as necessary to deliver our services (e.g., with your retained attorney when you authorize forensic reports), to comply with the law, or with HIPAA-compliant service providers under written agreements. We do not sell personal information.

6. Your Rights

You may request access, correction, or deletion of your personal information by emailing info@rebhumanservices.org.

7. Contact

REB Human Services · (802) 432-8882 · info@rebhumanservices.org